We are pleased to share with you the preliminary programme of the meeting.


  Risk, Performance & Continuous Improvement
Chairs: Fabio Del Ben (CRO Aviano National Cancer Institute IRCCS, Aviano, Italy) & Gian Luca Salvagno (University of Verona, Italy)
08:30 – 09:00 Welcome and Coffee
09:00 – 10:45 Risk & Performance Monitoring
09:00 – 10:00 Risk assessment
10:00 – 10:45 Quality Indicators (KPIs)
10:45 – 11:15 Coffee break
11:15 – 13:00 Evaluation & Governance
11:15 – 12:15 Internal and External Audits
12:15 – 13:00 Management Review
13:00 – 14:15 Lunch break
14:15 – 15:45 Problem Solving & Resilience
14:15 – 15:00 Complaints & Corrective-and-preventive-actions (CAPA)
15:00 – 15:15 Coffee break
15:15 – 15:45 Quality under Cyber Attack
15:45 – 16:45 From Theory to Practice
15:45 – 16:30 Q&A
16:30 – 16:45 Wrap-up: continuous improvement as a daily habit